10. Retention
Unless law, a legal hold, or a written customer agreement requires otherwise, J4 Group applies the following baseline:
- account profile, subscription, approval, and delivery history: while active and up to 7 years after account closure where needed for contract, audit, dispute, tax, or legal records;
- payment and invoice records: up to 7 years;
- Customer Content and uploaded files: while needed for the Service and deleted within 30 days after an approved deletion request or account closure, subject to backups and retained legal records;
- backups containing deleted Customer Content: overwritten or deleted within 90 days under ordinary cycles;
- support communications and case records: up to 3 years after closure;
- authentication, security, and application logs: ordinarily up to 12 months, longer when needed to investigate abuse or an incident;
- temporary access links and verification codes: expire automatically according to their stated validity;
- suppression, unsubscribe, and consent-revocation records: retained as long as reasonably necessary to honor the request; and
- de-identified information: retained as needed when it cannot reasonably be linked back to a person or customer.